Service Disclaimer

This page explains the relationship between GroomerPro, the service providers who use GroomerPro to run their businesses, and the clients who submit booking requests through a provider's intake link. Both sides are asked to acknowledge key points from this page as part of the booking flow. If you do not agree with any of the items below, do not use the Service.

1. What GroomerPro is

GroomerPro is a software tool that helps independent service providers manage their business — scheduling, clients, pets, intake forms, reminders, and cancellation-policy templates. It is not a marketplace, it is not a payment processor, and it is not a party to any transaction between a provider and their client.

2. No payment processing

GroomerPro does not collect, hold, process, transmit, refund, dispute, or otherwise handle payments between providers and clients. We do not touch money. When a provider configures a deposit, late-cancel fee, or no-show fee in GroomerPro, those numbers are displayed to the client and frozen onto the booking request as evidence of what they agreed to — they do not create a charge, authorization, or obligation to GroomerPro.

All deposits, balances, tips, refunds, credits, and fees are arranged and exchanged directly between the provider and the client, outside of GroomerPro, using whatever method the provider chooses (for example Venmo, Zelle, PayPal, a Stripe payment link, cash, or check). Any payment instructions, payment links, or account handles shown to clients are supplied by the provider; GroomerPro does not verify, endorse, or guarantee them.

3. The provider-client relationship is direct

When a client submits a booking request through a provider's intake link, the resulting agreement is strictly between that client and that provider. The provider is solely responsible for the service they perform, the quality of that service, their pricing, their availability, their cancellation policy, their tax obligations, their insurance, and their compliance with applicable laws (including animal-care, health, licensing, and consumer-protection laws).

The client is solely responsible for the accuracy of the information they provide, for being available at the agreed time, for paying the provider according to the arrangement they make, and for any property (such as their home or pet) they make available to the provider.

4. Cancellation policy is between provider and client

Providers may configure and publish a cancellation policy through GroomerPro. When enabled, the policy is shown to the client during booking and the client explicitly agrees to it. GroomerPro stores a frozen copy of the policy and the client's agreement for the provider's records. GroomerPro does not:

• charge, debit, or refund the client;
• enforce the policy on the provider's behalf;
• adjudicate whether a cancellation was on-time or late;
• decide whether a deposit should be kept, refunded, or credited;
• mediate or resolve any dispute arising out of the policy.

Enforcement, collection, and any follow-up are the provider's responsibility.

5. Data shared through intake

When a client submits a request, their contact information, address, and the pet / service details they enter are shared with the provider so the provider can contact them and deliver the service. GroomerPro stores that data on behalf of the provider and makes it visible only to that provider and to GroomerPro staff as necessary to operate the Service. The provider is the data controller for the information they collect; they are responsible for handling it lawfully. See our Privacy Policy for more detail.

6. No guarantees; no mediation

GroomerPro does not guarantee that a provider will accept any request, arrive at any appointment, perform any service, meet any standard of quality, or refund any amount. GroomerPro does not screen, vet, license, insure, or background-check providers or clients.

GroomerPro does not mediate disputes between providers and clients, including but not limited to disputes about payment, refunds, deposits, service quality, property damage, injury, scheduling, or policy enforcement. Disputes must be resolved directly between the parties.

7. Limitation of liability

To the maximum extent permitted by law, GroomerPro and its operators disclaim all liability for any losses, damages, injuries, claims, or expenses arising out of or related to (a) any service performed or not performed by a provider, (b) any payment or non-payment between a provider and a client, (c) any act or omission of a provider or client, (d) any content or information supplied by a provider or client, (e) any policy configured by a provider, or (f) any reliance by a client on information shown through GroomerPro.

This page is supplemental to — and does not replace — our Terms of Service. In the event of any conflict, the Terms of Service control.

8. Contact

Questions about this disclaimer? Email gyuguoyu@gmail.com. For payment, scheduling, or service questions about a specific booking, contact the provider directly — GroomerPro cannot act on their behalf.